Team utilisation and expected hours

The Team Utilisation report shows how each employee's logged hours compare to what you'd expect from them in a normal week — handy for spotting who's stretched thin and who has room for more work.

Steps

Go to Reports → Team Utilisation.
Choose a period — this week, last week, or a month. (Utilisation isn't shown for "All time," since there's no fixed weekly window to measure against over an open-ended range.)
Each employee shows their expected weekly hours alongside their logged hours, expressed as a Utilisation %.
Contractors and freelancers show a Billable % instead, since they don't have a fixed weekly capacity to compare against.
Check the summary row at the top of the report for your whole team's average.

Good to know

Expected weekly hours default to 38 but can be set per person in their team settings if their normal week is different.
Utilisation compares logged hours to expected capacity for the period; Billable % compares billable hours to total logged hours — they measure different things.
If someone shows no utilisation figure, check they have expected weekly hours set, and that you're not viewing the "All time" period.

FAQs

Why don't contractors get a utilisation percentage? Utilisation depends on a fixed weekly capacity, which only applies to employees — contractors are measured on billable % instead.

How do I change someone's expected hours? Update their weekly hours in Settings → Team.

Is the team average weighted by hours worked? The average utilisation is a straight average across employees with a set capacity; billable % is weighted by hours logged.